America First Moving

If you are thinking about using this company I recommend that you run for the hills. I thought I was savvy but people, I was conned. DO NOT USE THIS COMPANY, unless you want to be swindled, robbed, and gaslighted. Unless you don’t mind using the LEAST professional movers, if you don’t mind being scammed, if you don’t mind your things missing and broken.

The packing was careless to the point of negligence: nearly all the boxes arrived completely crushed; the delivery crew themselves remarked they had never seen packing done so unprofessionally. Many fragile, valuable, and irreplaceable items were destroyed.

The movers also arrived unprepared, without any packing materials, even though I had paid a significant amount to have them pack me. They tried to convince me this was “normal,” but ultimately had to leave for two hours to buy packing supplies—despite there being nowhere nearby to purchase them. This delayed the move and dragged it late into the night.

In one especially egregious case, they forced a $4,000 Sleep Number mattress into a wardrobe box because they did not have the proper mattress carton. By the time it was unpacked a month later, it was completely ruined.

Delivery was no better. The truck was impounded en route. When they finally arrived, they wanted to begin unloading at 9:00 p.m. I refused, and we agreed on a 7:00 a.m. start the next morning — but they did not arrive until 10:00 a.m.

To make matters worse, one box containing shattered glass was never delivered at all—it was left behind in the warehouse. Essential hardware for my TV and tables was misplaced, only to turn up much later in a random box.

On top of all this, I was charged an extra $1,500 beyond the agreed price, even though every item was listed on the inventory sheet. I went through the inventory list 3 times. The list matched what was moved and I was still charged. You are a prisoner. You have no choice but to pay. When I questioned the charge, the company dismissed my concerns and insisted this was “standard,” which I believe was misleading and dishonest.

And the insurance. What a joke. Oh, but their sales people are good. They will promise you everything. Don’t be fooled.

Overall, my experience was extremely negative, and I strongly caution others against using this company.

I only hope time will help me forget this moving company and get over the trauma of having to deal with them. I urge you - learn from my mistakes.

Move size: 3 Bedroom Home Service cost: $10670

***RUN AS FAST AS YOU CAN AWAY FROM THIS COMPANY***

America First Movers took 44 business days (65 calendar days) from our first available delivery date for them to deliver our belongings from WA to AZ. Below you will find the facts along with my thoughts following. Suffice it to say, this is NOT a trustworthy company as we were literally lied to multiple times through the process and NO ONE should use this company for their moving needs. The company wouldn’t even bother to fairly compensate me for the extreme trauma they put me and my family through. I’m a believer that things can always be made right, but after several months, it is clear that this company has no desire to make things right, they just want to get your non-refundable deposit, get you stuck with them, and screw you over however they can. I can confidently say that any 5-star review for this company is completely fake.

Here are the facts:

- Belongings picked up on 6/5/23 with a first available delivery date of 6/16/23.

- They said they legally have 30 business until they compensate us in an amount of $15 - $30 per day beyond the first available delivery date. 30 business days following 6/16 would be 7/31, accounting for 7/4 as a non-business day.

- We did not receive our belongings until 8/20/23 - 44 business days/65 calendar days from 6/16/23

- Several items arrived beyond repair or did not arrive at all

- The company they use to compensate for loss/damages offered me $74.00 for the loss/damage incurred (for reference, there was thousands of dollars worth of loss/damage done to our belongings)

Every time I was on the phone with them, I was always told essentially the same thing - that my case was being worked on - always kicking the can down the road. On Friday, July 21st, 2023 (5 weeks from first delivery date), I was told “they are loading the truck and traveling this weekend” - finally some relief! Little did I know that they were simply kicking the can down the road once again. I call Monday, July 24th, 2023 because I had not received a call that the moving truck had left yet and wouldn’t you believe it? I’m told that the moving company is “working on a plan” - so now not only was the can is kicked down the road once again, I was literally lied to. The week of July 24th thru July 28th I was told several more times that the truck was going to be loaded and on its way that week. However, I did not receive my belongs that week, so lied to a SECOND time. I called on Monday, July, 31st and was told that the truck was on its way - great! I called at about 11am on Tuesday, August 1st confirming that the truck was still on its way and I was told that the truck had not been loaded - so I was lied to a THIRD time.

Additionally, my original “binding estimate” (which is apparently in no way at all binding) increased by THOUSANDS of dollars - somewhere in the vicinity of a 75% increase, even though I did not increase the cubic footage by 75%, or even close to that. When my items were picked up, the four men were nice enough, although they did DROP my washing machine upon moving it from the laundry room to the truck, I literally watched water leak out of it, and they said “oh it’s no big deal, it’s just excess water in the line.” Luckily it actually works. When I went to sign the litany of documents, you’re pretty much stuck - they know you have no other choice other than to sign the documents and they can play with the cost however they see fit - very shady (and, my all-in cost ended up increasing by thousands - by roughly $4,800, from $7,750 to $12,550) - and I genuinely felt like I was signing under duress because, well, I needed my stuff moved and didn’t have any other option at that point as the sale of our house was closing the next day.

Upon delivery to our new house in AZ, once belongings were delivered, it looked as if they had just thrown everything into the truck - our items were not treated well. Once everything was delivered into our house, I noticed only 2 of the 3 pieces of our 3-piece sectional was in our house. I had to physically go into the truck and noticed that one piece to our sectional was strapped in with SOMEONE ELSE’S load. Had I not gone into the truck to make sure we got everything and happened to notice that it was with someone else’s load, we would have only had 2 of the 3 pieces of our couch. Moreover, our sectional has tears that are beyond repair.

This is not a trustworthy company. Frankly they shouldn’t even be in business. I’m glad we actually ended up just getting our stuff, but I wouldn’t be surprised if there have been several families who have been scammed out of their belongings and taken advantage of. This is the WORST moving experience I have ever experienced. If you’ve already paid a deposit to this company, take the loss and go find another company, pay a little more in the long run, who will treat your stuff the same way they would want their stuff treated.

Move size: 4 Bedroom Home Service cost: $12550

I am not surprised to see other negative reviews on this company and I'm not going to stop until they're held accountable. There are too many accounts online accusing them of wrongdoing. I originally paid them. They sent out a scam company to collect my things. The scam company -Barahones Moving had all kind of strikes and flags against them. Visa did not allow the payment to go through. There was also a third company - Firstline Moving. To make a long story short. I was told they'd accept a credit card. The companies they hired to move my things were not capable of accepting credit cards. I should have been told this upfront.

They presented faulty balled up paperwork(see PDF) collected my things from my home and left! I then received frantic calls from Visa about fraudulent charges on my card. It was the company America's First Moving hired to move my things. The Actual company -America's First basically was done once the paperwork was filled out but I decided since they'd lied to me and had my things stolen, I stopped payment on them. Actually Visa did. I had new cards issued. They'll come on here and say I committed "fraud" or whatever. That's a lie. They hire fraudulent companies to move people. What'd I look like sending payment to a company that has been deemed a scammer. You can look upUGCcontent on Google, Tik Tok and basically any other platform. This is NOT a reliable company. Igf you want your job contracted out to scammers, go right ahead but be warned. It's not a reliable business.

Move size: 3 Bedroom Home Service cost: $2437

They ruined my move from California to Texas. Original quote est. 1700 final invoice 2700 est all additional fees I was not informed about.

All damages faced:

1.) lost my screws to the bed they broke down so they could not reassemble it completely.

2.) lost two rugs 10x16 and 6x9

3.) broke my full length mirror. I paid additional fees for mirror boxes yet the boxes were square that they put into a makeshift card board front and tied two mirrors together. Obviously one broke!

4.) broke my ottoman- the heal

5.) cracked my end table granite top and tried to hot glue it back together.

When the movers came to my home, I felt I was being scammed. Their priority was to inform me of all the additional costs, then with delinquency, dismissive and a careless attitude miss packed all my large furniture items. I have faced an est. of 600.00 damages. The company does not cover damages, so it looks like I will not get any retribution.

Please save yourself the heartache! Do not use them!

Move size: 1 Bedroom Home Service cost: $2800

This company contracts out to your pick and delivery people, so your actual movers are not with who you hired. On delivery day, they decided that the truck was "too large to come to my community." They charged me an addituon $580 .

When I got upset and expressed my objections, two so-called supervisors responded with rude condecending remarks, refused to escalate my call, and provided the worst customer experience that I've ever had, in my 57 yrs of life. I believe my move was underbidded and they decided to get me on the delivery side. Quoted $3300, paid $4000.00

Move size: 2 Bedroom Home Service cost: $4000